Shipping & Returns
To ensure complete satisfaction with your garment, Kenneth Boggs custom offers up to $75 in alterations credit per suit and $50 in alterations credit for all other items. Kenneth Boggs custom offers these credits on a per item basis, not a per order basis. If a garment is deemed unalterable, Kenneth Boggs custom will remake it at no additional charge. Kenneth Boggs custom accepts full refunds/returns for any reason on unworn and unaltered clothing.
Alteration credits are available within 30 days of receiving your garment. Kenneth Boggs custom offers up to $75 in alterations credit per suit and $50 in alterations credit for all other items.
Remember to keep your receipt as you will need to upload a photo or scan of the receipt to qualify for the credit. Please also remember to make changes to your measurements profile so we can perfect your fit for future purchases.
Full remakes are available within 30 days of receiving your product. Please bring your product to a local tailor to see if alterations are possible. If the tailor deems a product unalterable, have him note the reason on the alterations form so that we can get in touch with him in the event that we have any questions. Our customer service team may contact you as well to go over how we can perfect the fit on your remake.
Please also remember to send the original item back to us so that we can properly credit you for the return. Original items kept after an approved remake will result in a charge for the remade items.
Customization options cannot be changed for remakes, unless there was an error in a customization option on the original item by Kenneth Boggs custom. Kenneth Boggs custom has the right to deny remake requests on items that can be altered by a local tailor.
Customers are responsible for the cost of return shipping on the original product(s).
Easy Returns & Exchanges
We encourage you to apply for alterations credits or remakes if you have an issue with your garment. However, full refunds are available for any reason within 30 days of receiving your product. Kenneth Boggs Custom commitment is to make sure you are 100% happy with your product or we will give you your money back.
Full refunds are available only on products that Kenneth Boggs Custom deems to have been unworn or undamaged. Kenneth Boggs Custom cannot give refunds for products that have been altered or adjusted in any way.
For any item purchased with a coupon or a gift certificate, the coupon/gift certificate will be refunded before another payment source.
If items are purchased as part of a package or promotion, all items must be returned in order to receive a full refund. Any items that are not returned will be charged at full retail price
Customers are responsible for cost of return shipping on the original product(s).